Seller Terms

These terms are for the UK limited companies that sell on UKyard. They are the contract between each seller and UKYARD LTD. Sellers accept them when they register, or on their first login to the seller hub after 12 November 2026 if their account was opened earlier. Buyers are covered by our Terms of Service instead.

1. About these terms

These Seller Terms are for businesses that sell on ukyard.com. They are a contract between UKYARD LTD, a company registered in England and Wales under company number 17253483 with its registered office at 567 Princess Road, Manchester M20 1HA ("UKyard", "we", "us"), and you, the company that holds a seller account ("you", "your").

This is version 1.0 of the Seller Terms, dated 12 November 2026. You accept them when you register as a seller, or on your first login to the seller hub after that date if your account was opened earlier. You cannot sell on UKyard without accepting them. The person who accepts them on your behalf confirms that they are a director of your company or have a director's authority to bind it.

These terms sit alongside our website Terms of Service, our Privacy Policy and our Seller Due Diligence, Anti-Money-Laundering and Counter-Terrorist-Financing Policy, all of which also apply to you. If these Seller Terms conflict with the website Terms of Service on a matter that concerns selling, these Seller Terms apply.

2. Eligibility and your information

2.1 You must be a limited company registered at Companies House in the United Kingdom. We do not accept private individuals, sole traders, partnerships or companies registered outside the United Kingdom.

2.2 The person who applies for the seller account must be a director of the company or be authorised by a director to apply and to accept these terms on the company's behalf.

2.3 You must give us your company name and company number, the applicant's name and role in the company, a telephone number, an email address, your business address and, if you are registered for VAT, your VAT number. This information must be true and complete. You must update it in the seller hub, or tell us by email, within 7 days of any change, including a change of director, registered office, contact details or bank account.

2.4 We may verify what you tell us, at any time. This includes checking the Companies House register, the UK consolidated sanctions list and lists of politically exposed persons, and confirming your telephone number and email address by calling and replying. We may ask you for documents, such as proof of identity for a director, proof of your business address or a bank statement showing an account in your company's name, and you must provide them within 14 days of our request.

2.5 We may refuse an application, delay approval, or close an account. Where the law or our payment provider requires it, we may do so without giving reasons. Until we approve your account you may prepare draft listings, but nothing is published and you cannot sell.

3. Your shop and listings

3.1 Every listing must describe the goods accurately, including the title, description, images, brand, quantity and condition. Goods are new unless the listing clearly says otherwise. Images must show the actual goods, or the manufacturer's image of that exact product.

3.2 Prices must include VAT where applicable and anything else the buyer must pay, other than a delivery charge shown separately at checkout. You are responsible for setting your prices.

3.3 You must own the goods you list or have the right to sell them, and you must hold the rights to use every image and piece of text in your listings. If you are a dropship seller listing catalogue products by ASIN, you must have a UK supplier able to fulfil each order within the dispatch time in section 4, and you remain the seller of record for every order.

3.4 Prohibited and restricted goods. You must not list, offer or sell: weapons and weapon parts; knives and blades; drugs, controlled substances and drug paraphernalia; tobacco, nicotine and vaping products and their accessories; alcohol; medicines, nicotine-replacement and weight-loss products; adult products and content; counterfeit goods and goods that infringe trade marks, copyright or other brand rights; financial products and services; hazardous chemicals; age-restricted goods such as solvents and inhalants, cigarette lighters and refills, and fireworks; or any goods whose sale, import or export is restricted under UK law or UK sanctions. We may add to this list by notice in the seller hub.

3.5 Sanctions and export controls. You confirm that your goods do not originate from, and are not subject to, UK trade sanctions, and that you do not source them from sanctioned persons or territories. For any consignment sent outside the United Kingdom you are responsible for complying with UK export controls and with the import rules of the destination country, including any licence, customs declaration or duty.

3.6 Screening and review. We screen listings by keyword and category and may withdraw a listing without notice if it matches a prohibited or restricted term, or if we think it may break these terms or the law. Listings you enter by hand are reviewed by us before they go live. We may ask you to explain a withdrawn listing before we restore it, and we are not obliged to restore it.

4. Orders and dispatch

4.1 Dispatch time. You must dispatch every order within 2 working days of our telling you that the buyer's payment is confirmed. Working days are Monday to Friday, excluding bank holidays in England.

4.2 Tracked delivery. You must send every order by a tracked service and enter the courier and tracking number in the seller hub when you dispatch. An order does not count as dispatched until its tracking number is recorded. Where a delivery promise is shown to the buyer at checkout, you must meet it.

4.3 The contract of sale is between you and the buyer. You are the seller of record and are responsible for the goods, their description, their delivery and the buyer's statutory rights. UKyard is not a party to the contract of sale and does not buy or resell your goods.

4.4 Payment collection. You appoint UKyard as your commercial agent for the limited purpose of collecting the buyer's payment for each order on your behalf, holding it and paying you the balance after the deductions set out in these terms. When the buyer pays UKyard, the buyer's debt to you for that order is settled. UKyard has no other authority to act for you and does not act for you in any other matter.

4.5 Buyer messages. You must answer buyer messages in the seller hub within 2 working days. We may read messages between you and buyers to resolve disputes and to check that these terms are being followed.

4.6 You must not contact a buyer outside the seller hub except as needed to deliver the goods, and you must not direct buyers to buy from you anywhere else.

5. Buyers' rights and returns

5.1 Returns. Buyers may return any item within 30 days of delivery for any reason, including change of mind. Return postage from the United Kingdom is free to the buyer, and you bear its cost. Goods that the law allows to be excluded from change-of-mind returns, such as perishable or personalised goods, are excluded only where the listing said so before purchase.

5.2 Faulty, damaged or misdescribed goods. Where goods are faulty, damaged in transit, not as described or not delivered, the buyer is entitled to a repair, replacement or refund as the Consumer Rights Act 2015 provides, and you must cover the cost of any return.

5.3 Nothing in these terms limits a buyer's statutory rights, and you must not ask a buyer to give them up.

5.4 Handling returns. Return requests appear in the seller hub. You must respond within 2 working days with a return address and instructions, and must approve the refund within 14 days of receiving the goods back, or of the buyer's proof of posting if you have not asked for the goods to be returned.

5.5 Refunds. Refunds are issued by UKyard through the payment provider to the buyer's original payment method. Where you approve a refund, or where UKyard decides that one is due under this section or under our buyer-protection promise, the amount is deducted from your balance. We will tell you the reason for any refund we issue without your approval.

6. Fees

6.1 You pay us commission on every sale at the rate shown in your seller hub. Unless we have agreed a different rate with you in writing, commission is 10% of the item price paid by the buyer, including VAT where applicable but excluding any delivery charge shown separately.

6.2 Commission is deducted from each sale when the buyer's payment is confirmed. The balance is credited to your seller balance.

6.3 There are no listing fees or monthly fees unless your seller hub shows them for your account.

6.4 We may change our rates or introduce new fees by giving you at least 30 days' notice by email. The new rates apply to orders placed after the notice period ends. If you do not accept them, you may end these terms under section 10 before they take effect.

6.5 Commission is calculated on the item price paid by the buyer. If UKyard becomes registered for VAT, VAT will be added to the commission and shown on the statement in your seller hub.

7. Payouts

7.1 Earnings from an order become available for payout only after you have marked the order as dispatched with a tracking number in the seller hub.

7.2 You request a payout of your available balance from the seller hub. Each payout is approved by UKyard before it is paid. Approved payouts are paid at least weekly.

7.3 We pay by bank transfer to a UK bank account in your company's name that you have registered in the seller hub and that we have confirmed with you, or, once it is available, to your Airwallex connected account. We do not pay to personal accounts, to third parties, in cash, or to accounts outside the United Kingdom.

7.4 We may hold a payout, in whole or in part, while we review refunds, chargebacks, buyer complaints, unusual order patterns, a change to your bank account or company details, a sanctions or fraud alert, or a request from our payment provider. We will tell you that a payout is on hold and why, unless the law prevents us, and will release it or make a deduction as soon as the review is complete.

7.5 Where your refund or chargeback rate is high we may keep a reserve from your balance. We will tell you the amount of the reserve and the reason for it.

8. Refunds, chargebacks and negative balances

8.1 Refunds, whether issued by you or by UKyard under section 5, and chargebacks that are decided against you are deducted from your balance, together with any fee the payment provider charges us for them.

8.2 If your balance goes negative, you must pay us the difference within 14 days of our request. We may invoice you for it.

8.3 We may set off any amount you owe us under these terms against your future earnings or any other sum we hold for you.

8.4 You must help us respond to chargebacks and disputes by providing proof of dispatch, tracking and delivery and any other evidence we ask for, within 3 working days of our request.

9. Compliance and records

9.1 You must cooperate with our anti-money-laundering, counter-terrorist-financing, sanctions and fraud checks, and with any request from our payment provider. This includes answering our questions and providing documents within the time we ask.

9.2 You must keep a record of each order (what was sold, to whom, when it was dispatched, the tracking number, and any return or refund) for 7 years from the date of the order, and must provide it to us on request.

9.3 Data protection. When we pass you a buyer's name, delivery address and contact details so that you can fulfil an order, you are an independent controller of that data under UK data protection law. You may use it only to fulfil the order, deliver the goods and handle returns and disputes. You must not use it for marketing, add buyers to any mailing list, sell or share it, or keep it longer than you need for those purposes and for your records under paragraph 9.2. You must keep it secure and tell us within 24 hours if you become aware of a personal data breach affecting it.

9.4 You must comply with every law that applies to your business and your goods, including consumer protection, product safety, labelling and trading standards law.

9.5 You are responsible for your own taxes, including VAT on your sales. We may report your identity and sales to HM Revenue & Customs where the law requires us to.

10. Suspension and termination

10.1 Either of us may end these terms by giving the other at least 30 days' written notice.

10.2 We may suspend your account, your listings or your payouts immediately and without notice if you breach these terms, if we suspect fraud, if you or a person connected with your company matches a sanctions list, if you repeatedly dispatch late, or if our payment provider asks us to. We will tell you about the suspension and, unless the law prevents us, the reason.

10.3 If your account is suspended or these terms end, you must still fulfil every order placed before then, and these terms continue to apply to those orders and to their returns and refunds.

10.4 After these terms end we will carry out a final review of your orders, refunds, chargebacks and complaints and will pay out your remaining balance, less any deductions under these terms. We may hold the balance for up to 120 days after your last order to cover returns and chargebacks.

10.5 Paragraph 4.3 and sections 5, 8, 9, 11 and 12 continue to apply after these terms end.

11. Liability

11.1 You are responsible for your goods, for the accuracy of your listings and for complying with the law. You will indemnify us against any claim, loss, fine, cost or expense, including reasonable legal costs, that we suffer because of your goods, your listings, your breach of these terms or your breach of the law.

11.2 Our total liability to you under or in connection with these terms, whether in contract, tort (including negligence) or otherwise, is limited to the total commission you paid us in the 12 months before the event giving rise to the claim.

11.3 We are not liable to you for lost profits, lost sales, lost business or goodwill, or for any indirect or consequential loss, even if we knew it might happen.

11.4 We do not promise that the marketplace will be available without interruption, or that your listings will produce any particular volume of sales.

11.5 Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law.

12. General

12.1 Changes. We may change these terms by giving you at least 30 days' notice by email to the address on your account, and in the seller hub. If you keep using your seller account after the notice period ends, you accept the new terms. If you do not accept them, you may end these terms under section 10 before they take effect. Where the law or our payment provider requires a change, we may make it on shorter notice and will tell you why.

12.2 Notices. We will send notices to the email address on your seller account. You must send notices to us at hello@ukyard.com. A notice sent by email is treated as received on the next working day.

12.3 Transfer. You may not transfer your seller account or these terms to anyone else. We may transfer them to a company that takes over our business, and will tell you if we do.

12.4 Whole agreement. These terms, together with the documents listed in section 1 and the rates and settings shown in your seller hub, are the whole agreement between us about selling on UKyard.

12.5 If any part of these terms is found to be invalid, the rest still applies. If we do not enforce a term, we may still enforce it later.

12.6 Law and courts. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

12.7 Contact. UKYARD LTD, 567 Princess Road, Manchester M20 1HA. Email: hello@ukyard.com.