Buyer protection
Every order covered
UKyard is a marketplace operated by UKYARD LTD. Products are sold by approved, independent UK sellers — and every purchase you make through UKyard checkout is covered by the protections on this page.
What’s covered
Item not received
If your order never arrives, report it to us and we will resolve it with the seller. If it cannot be located, you receive a full refund to your original payment method.
Not as described
If what arrives is materially different from the listing — wrong item, wrong condition, missing parts — return it free of charge for a full refund or replacement.
30-day returns
Changed your mind? Return most items within 30 days of delivery under our returns policy. Return postage is free from the UK — including change-of-mind returns.
Secure payments
Payments are processed by Mollie, our payment provider. We never see or store your card details, and your card provider’s own purchase protections may apply in addition to ours.
How to claim
Tell us what happened
Contact us within 30 days of the estimated delivery date (or of delivery, for not-as-described issues) with your order number.
We take it up with the seller
UKyard reviews the order, the listing and the tracking with the seller. Most cases are resolved within a few working days.
Refund or replacement
If the claim is upheld you choose a refund to your original payment method or a replacement where available.
Start a claim via the contact page or from your order in My Account → Orders.
Who you’re buying from
UKYARD LTD (Company number 17253483, Manchester) operates the UKyard marketplace platform. The seller of each product is the independent business named on the product page (“Sold by”) — their legal details are published on their shop page under Detailed seller information.
Your consumer contract for a purchase is with the seller; UKyard buyer protection sits on top of — and never limits — your statutory rights against them, including under the Consumer Rights Act 2015. See also our returns policy and terms.